Shipping Information for Great Britain

General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

Per government regulations, Overseas businesses are required to collect VAT on low-value goods under 135 GBP supplied to customers in the United Kingdom. VAT has been included in the product price and will be paid directly to Her Majesty’s Revenue and Customs (HMRC).

For information about customs, import duties, etc., visit: HM Revenue & Customs, Taxation and Customs Union.

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

• Hermes: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding Hermes orders, please contact the Hermes Customer Service at 0330 333 6556.

• DHL Express: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 44 844 248 0844.

• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at 03456 07 08 09

Restrictions

At iHerb, we respect the rules and regulations of British government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Great Britain: 7-Keto DHEA (7-Keto Dehyfroepiandrosteron), DHEA (Dehydroepiandrosterone), Hoodia, Kava Kava (Piper methysticum), Melatonin (N-acetyl-5-methoxy tryptamine), Pregnenolone (P5), Whey Protein, Yohimbe (Yohimbine), meat and milk products, and quantities larger than 2kg of powdered infant milk or infant food, Ghee, Medicaments, Organic products.

Contact Us

Click here to get connected with iHerb's customer service.